Lack of Service

<p>App**** for an upgrade after I was sent an sms stating that my account qualified for an upgrade on 9 March. We were assisted at the Vodacom Keywest store who advised that the account needed to be reviwed before the upgrade can take place - something about being 1 credit point short. We were advised that we would have a result within 48 hours. When we queried the status this week nobody other than the sales consulatnt could assist us at the actual shop and we were promised we would be contacted back. We then called again today only to be told that nobody at Head Office had even looked at the service request.</p> <p>We have been customers for over 12 year - this is pathetic. Really considering a new service provider that actually provides SERVICE</p>