lack of service

<p>On the 30 November I have spent more than 90 minutes on the phone of wich 95% of the time was being holding on. The online answering option did not go thru to correct department. After writing on their Facebook page a person called me but could not assist due to systems being offline. At 17h00 a consultant contacted me, while tryin to assist with my possible upgrade on my 082 number and cancellation of my 071 contract... In the 29 minutes we were communicating he picked up the the additional 300 sms bundel that I have paid for on my contract were never credited to my account. I also referred him back to July when I lodged a complain about not receiving my daily balance notification for a long time (months) also a paid add on. After the initial complaint it took them just more than a week to sms and say than you your complaint has been resolved. Till now I am not receiving notifications. Back to this conversation , the consultant has resubmitted my complaint, he promised to get back to me by 10 the morning of the 1 Nov with answers to questions om my possible upgrade and cancellation.</p> <p>I have send the several more requests on their Facebook page....</p> <p>On Friday received an sms on my 071 number (wich is not my main contract number with them) stating that they have passed a credit of R740- to my account......</p> <p>My request now, I have still not do the possible upgrade nor the cancellation and today is the 12 day of a new month...</p> <p>I have requested them to inform me how they calculated the R740 that was refunded..</p> <p> </p>