Lack of service

On the 22 /12/2018 I paid R680 into Vodacom's Absa Bank account using the reference supp**** by one of their consultants as per sms received, they promised to have my line reconnected within 2-4 hours after I confirmed that I have made a payment and have proof that I have paid,8 hours later I called the contact centre again I was told to wait as the payment was not reflecting, but I queried this as this was seriously over the time frame I was given to allocate my payment, I sent my proof and my reference number to show that this matter was escalated but until now my line is still inactive and it's over 48 hours, this seriously inconvenienced me as now I spent my entire Xmas without an active line I called the contact centre over 30 times with no joy, I have sent emails and I have reference number for escalating matters but still no joy, I have no words to describe my frustration as even the consultants were unhelpful and this looks horrible on such a huge brand like Vodacom,I am seriously frustrated by this disservice and very much unhappy