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JM
John M

1 reviews | Active since Dec 2018

17 Dec 2018, 09:51

Lack of service!!!!!!!

Order SO ********** -517764

The salesman, Lethabo Kalamula, that that came to my house promised me a router and simm card to last me until the installation is done. This did not happen.

Said salesman does not answer his phone , not even the local Voda shop that sent him to me in first place, seem to be able to reach him.

To lodge complaints with client services is useless you get an SR number which is regularly changed from open /pending /cancellation in flight /closed. But you have no idea what's going on.

At the moment I have a fibre unit at my house with flashing lights since it was installed on 30/10/2018.

On my Vuma account there is an order of Vodacom pending "schedule for installation".

My Christian principles prevents me from writing exactly how I feel about this company. All I can say is, stay away stay away. I have been very upset ,angry , frustrated for more than six weeks.

Please advise urgently on how I can cancel this contract and get Vodacom to cancel the pending order with Vumutel.

Regards, John Murdoch

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Replies (1)
JM
John M's update19 Dec 2018, 10:01
Reviewer Update
Since the above posting I have received 2 sms's and E-mail messages yesterday morning with different SO numbers. I phoned their service centre to find out why I now have 2 service orders. The explanation I got was that the second order was to cancel the first. I requested a confirmation E-mail and was assured that I can now proceed with a new service provider. No E-mail as yet. Later yesterday afternoon I received a call from Vodacom and the lady asked me if she could escalate this. After recovering from the shock I explained what happened earlier. Her closing words were I will speak to the fibre people. This morning I received a not so friendly call asking if an installation has been done. I could not figure out if she was referring to the fibre installation or the router. Still no solution or confirmation or cancellation...