1 reviews | Active since Jun 2016

01 Dec 2016, 11:34

Lack of service

<p>I currently hve a 3G card through vodcom, on avrage I spend R200 monthly, should we go over that amount, Vodacom is supposed to advise me. Not only was I not advised but I then get a bill For R1500. How does a big corporation expect people to just have extra funds lying around, do they not think we might have other expenses or a budget. Plus to try and reach them is impossible. Consumers have rights. How do I now find out not only why is the bill so high, but why I wasnt contacted and how will I get refunded as I actually hardly use the 3G card.</p>

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Replies (1)
Vodacom
Vodacom's reply01 Dec 2016, 12:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team