Lack of service
<p>I currently hve a 3G card through vodcom, on avrage I spend R200 monthly, should we go over that amount, Vodacom is supposed to advise me. Not only was I not advised but I then get a bill For R1500. How does a big corporation expect people to just have extra funds lying around, do they not think we might have other expenses or a budget. Plus to try and reach them is impossible. Consumers have rights. How do I now find out not only why is the bill so high, but why I wasnt contacted and how will I get refunded as I actually hardly use the 3G card.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
