1 reviews | Active since Nov 2016
Lack of service
<p>My sim(in my iPad) was due for updgrade in October 2016. Prior to that I could access my data/ airtime balance for this sim. Now I cannot see my airtime balance. I cannot see my data balance and I cannot convert my airtime to data. I have phoned twice in the past three weeks and only on the second call was this logged. I have not received any feedback since then. Instead I received a call to upgrade! </p> <p>What makes me more irritated with this whole situation is that I have two other contracts with Vodacom (not due for upgrade yet) and I can access their info very easily!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
So it has been a week. Still waiting. Get an email stating that as far as Vodacom is aware, my issue has been fixed. It is not fixed! I cannot dial *100# because i am using an ipad that does not have phoning functionality!
Two months now i dont know what my balance is or if I can convert it to data. Really Vodacom???
So it has been a week. Still waiting. Get an email stating that as far as Vodacom is aware, my issue has been fixed. It is not fixed! I cannot dial *100# because i am using an ipad that does not have phoning functionality!
Two months now i dont know what my balance is or if I can convert it to data. Really Vodacom???