Lack of Service

<p>Vodacom agreed on the 15th September (via email) that they would refund me on an error on my account to do with data. It has now been over a month and yet i am still waiting for the credit to be passed.</p> <p>No body within vodacom can help me and I am told that I cannot speak to Rudi-Jo the employee in vodacom who emailed me to confirmed the credit.</p> <p>Where on earth do I go from here????? I have spoken to accounts, datadepartment, retentions, customer services....</p> <p>This is so frutrating as they agreed to credit me, but nothing...</p>