Lack of Service

Good day

I have been trying to get my account resolved since November and I keep on getting promises that a "supervisor" will phone me back and it is 2 month later. I never agreed to any upgrade on these 2 numbers ********** and ********** . When I phoned to cancel ********** I told them I never agreed to any upgrade and the lady Zanele informed me that Vodacom is aware that there is a company doing upgrades without customers permission. She said the upgrade will be reversed and credits arranged and the number can then be cancelled. I want to know today how much credit was arranged and if this number in question has been cancelled backdating. I DO NOT WANT TO HEAR THERE IS A TECHNICAL ERROR!!!!!!