Lack of service

<p>My contract was transferred from Autopage to Vodacom in March 2016 (cell no. ***). On 29 April 2016 I received an SMS from Vodacom stating that my contract has been converted to pre-paid, with no further explanation being given. I did not request that my contract be converted to pre-paid and my account is not in arrears. I phoned Vodacom customer care on 29 April 2016 and was told by the person that I spoke to that I would receive an SMS with a reference number for my query, which did not happen. On 30 April 2016 I phoned Vodacom customer care again, and received a reference number S3-GSE1F-FRR5E by Vodacom retentions department. I was told that it would take 24 to 48 hours for my query / problem to be resolved. However, by 6th May 2016 the matter had not been dealt with, and I received another reference number by Vodacom retentions department - S3-GUI2L-LZB59. On Sa****ay 7th May 2016 I called in at the Vodacom shop at Lakeside Mall, Benoni, and the consultant that I spoke to made a phone call to find out what was happening about my problem. She was told that it had been assigned to attend to on Monday 9th May. Yesterday I phoned the customer care department and spoke to someone who told me he as a supervisor / manager. He was surprised to hear that in all the time that I have been waiting, no-one had contacted me telephonically, and he said that he would get someone to phone me yesterday, which did not happen. As at today's date, 12th May 2016 I am still waiting for this matter to be sorted out, almost two weeks since the problem s****ed. I am due for an upgrade and am unable to do so. To say that I am totally dissatisfied and disgusted with Vodacom's service (or lack of service) is an understatement. </p> <p>Mrs C Mosterd</p>