Lack of Service

<p>the day prior to leaving on vacation my phone with a Vodacom contract went missing. I went to the Vodacom Shop in Forest Hill City and found teh doors locked at 18:50 although the store hours were indicated as open until 19:00. Store attendants were standing around inside seemingly oblivious to myself and another customer. I asked to speak to the store manager who informed me that due to "security reasons" the store closes at 18:45. I eventually was able to contact V odacom at 22:00 to block my sim card.</p> <p>Subsequently I visited the store to cancel my contract - I was told this can only be done telephonically. Strange how a new contratct can be signed &nbsp;or a contract renewed or migrated in store , but not be cancelled. Upon having the store attendant call contract retentions (to cancel a contract), Vodacom was unable to assist due to being offline.</p> <p>This morning I called again and went through the process of cancelling my contract. I was told that I would be billed again in June (I've hjust been billed for May, but am unable to use the contract) due to not cancelling last month. To my consternation I've received a migaration quote to a Vodago Prepaid account - I'm sure I requested a cancellation of contract , but this probably does not sit well with the Vodacom image as it looks better on paper that a client migrated to prepaid rather than cancelled a contract due to bad service.</p> <p>So why could Vodacom Shop Forest Hill City not assist me if all that was going to happen to cancel my contract was to migrate to a prepaid account?</p>