LACK OF SERVICE

Vodacom customer service is either dysfunctional and/or they are deliberately obstructing my legal entitlement to migrate to another service provider, who offers a better service. Numerous attempts, (both in writing and calls to their call centre) over a period of several weeks in order to enquire why 6 attempts to “port” to a different service provider is rejected, have resulted in a standard ”the matter is being investigated”, despite the fact that a Vodacom cancellation quote was paid and acknowledged. The customer is expected to follow up, while they lack the common courtesy of telling you what is wrong, how long it will be “investigated”, prior to something actually being done about it, and/or as to what progress is made.