Lack of service

Delivery of my upgrade handset has not been done to date and I was promised maximum 2 days. I was not advised there is an invoicing error on their side which then resulted in the first delay, my order was not emailed to me as I requested and therefore I could not query the status of the delivery bacause I did not have the relevant info to give to RAM. After numerous calls, dealing with bad attitude from agents like Siphele and finally escalating the matter to Sithembiso, the call centre supervisor, I still received no assistance. I was kept on hold for 30min and as a result missed a call from the courier service. I called back and held on for another 10 mins and he has not bothered to fix the situatuion nor give me any feedback.