Lack of service

My wife send them an email (with a cancellation letter attached) on 24 Nov 2015 to have her contract cancelled when it expires on 20 Jan 2016. She asked them to confirm the receipt of the mail and also confirm that the contract will be cancelled when it expires. The mail was sent to [Email Removed] as instructed by a Customer DONTcare person.<br> <br> After a lot of phone calls to their so called customer care number still nothing. You always get transferred to different departments and nobody seems to know what they are doing. Is it so difficult to reply to a request via email? <br> <br> We will definitely not be taking out any contracts from them again.