LACK OF RESPONSE TO ********** ACTIVITY

I had two ********** upgrades on my account in February which were reflected on my April invoices. This amounted to nearly 3 times the amount I am usually invoiced for. I reported it to Vodacom at Cresta on 16 April who issued me with a dispute reference number. I was told I would receive an SMS the same day acknowledging receipt of this. It is now 27 April and I have yet to receive this. On 20th April I wrote to Vodacom's ***** department via email attaching the relevant documents they required together with a letter detailing what had taken place. Vodacom have yet to even confirm receipt of my complaint. . In the meantime I have to pay these accounts while someone out there **********ly has use of my Vodacom accounts!!!!! I would have thought that Vodacom would treat ********** activities on their customers' accounts with some degree of urgency. This level of service is just SHOCKING AND TOTALLY UNACCEPTABLE. If this is ever rectified I will be looking for an alternative service provider.