Lack of Response over ******* Upgrade

On the 15 January, my contract was *******ly upgraded through ********** activity in VanderbijlPark. I logged the call with Vodacom on Monday 18 January 2016. It is now the 24/02/2016, I will be paying for an upgrade I DO NOT want and there seems to be absolutely no end in sight to this complaint. I have never been treated this BADLY and DISGRACEFULLY (not even bny my own enemies.<br> Vodacom, I know I only contribute a fraction of a fraction of a percent but when I need something done all I get is absolute shamelessness and a nonchalant attitude. I have been promised calls and made empty promises and empty apologies.<br> SORT this out