LACK OF RESPONSE FROM VODACOM
I received my monthly statement and I have queries regarding one line and its end date.
I've been dialling 082 135 since 2 weeks and you simply cannot get through to Vodacom call centre.
Can I please be urgently assisted?
I also took insurance for my 2nd phone with Vodacom, I was confirmation and contract, however contract monthly amount is not reflecting on the statement. I have been sending mails to a Vodacom consultant since 2 weeks and she's not responding to any of my mails.
Can I urgently be assisted? Is my phone covered or not?
Thanks
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Vodacom's replyOfficial
24 Aug 2020, 14:00Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Aug 2020, 14:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team