LACK OF RESPONSE

On 30 December 2015 I visited Centurion Vodacom and gave notice of 2 existing contract. I also requested the two numbers to be migrated to prepaid numbers. On 5 February 2016 I noticed that the monthly airtime of R100 per contract was allocated again. I again visited Centurion branch and was assisted by Kelly Olivier. She discussed the matter with the manager who recommended that she logs a call for the cancellation of the contracts and then attends to the migration. Kelly promised feedback by Monday or Tuesday latest. She supp**** me with her e-mail address and took my contact details. On Tuesday I sent her an email requesting an update. No response! On Wednesday I requested the same and still no response. This is ridiculous. I kept my side of the contract by giving sufficient notice and now a lack of response from Vodacom. I insist that these contracts be cancelled immediately and the numbers migrated to prepaid. Also, I WILL NOT! pay for another pay of the cancelled contract. I requested Kelly to get the airtime reversed and again nothing has happened. I want immediate feedback!