1 reviews | Active since Jan 2017
LACK OF REFUND
I purchased R99 worth of airtime from vodacom through my FNB app. I accidentally entered the wrong cellphone number. I contacted fnb and they told me to deal with vodacom. Vodacoms advice was to contact the person who had my airtime and ask them to please buy me R99 airtime!!! Ridiculous. Turns out the incorrect number used is inactive. A service request was lodged and I was informed that vodacom don't do refunds. Now what do I do???
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
RM
Good day,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
RM