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d.mothupi d.mothupi

1 reviews | Active since Dec 2016

27 Dec 2016, 23:31

Lack of proper customer service and respect for its customers. useless service.

<p>I had a complain about being billed for a promotional data from vodacom after my upgrade and got a call from a consultant from voda. He still did not change anything and now the debit order went off and im charged almost double what i should be paying. Im very ****ed off by the lack of good service and how useless the service is at vodacom. I went to the shop three times and was told that i wont be charged for the data its free n they cannot cancel it. I paid 150 admin fee for the useless service and i want that money back because they dont deserve it. I also want my money charged for the so called promotional data. I think its time i moved my business elsewhere.</p>

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Replies (1)
Vodacom
Vodacom's reply28 Dec 2016, 08:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team