lack of proper action

I gave MTN notice to go to PAY as you Go on 29 Nov. This only happened on the 4 Nov. I immediately went to Vodacom and signed a contract to port my umber, and get a new phone. On the 10th after much shouting at MTn they said the number was cleared and ported and it was a vodacom fault. I have had many smes saying that I am ported and it will happen, and then nothing. Another sms then nothing. In the interim the store feels bad so they keep sending me airtime and data! They have spent hours on the phone to Vodacom call centre. I am getting tense now. It is taking too long. I was told a few days maximum!!!!!