Lack of proffessionalism and Rudeness!!!

I lost a device which is under the Vodacom network. I took the device to the Vodafone shop in greenacres to assist with s****ping the cellular phone. I was assisted by a lady call Zoleka (Complete was of time & Energy!!!). She gave me a form to fill and assured me in 24 hours it shall be completed. 18 hours came and gone and no sms from Vodacom with the ITC number. having been a loyal Vodacom customer, I have probably s****ped 2 or 3 devices in all my years with Vodacom and I know it does not normally take that long.

After waiting impatiently, I decided to go back to the store and seek assistances. The Zoleka lady was not present but I was assisted by a gentlemen named Collin. He logged on the system to check and I could see as I was had clear view of the screen that the phone was never s****ped. He tried to down play the situation by offering assistance and telling me that it goes quicker when the s****ping made via the telephone consultants route. The only problem, he (Collin) and all his colleagues + the store itself did not have a telephone available to assist me with to call Customer Services....

I walked out of the store feeling frustrated and felt I wasted my time being there. I stranger offer happened to have been at Vodacom, offered me their cell phone to make the call to customer services... until now I still have not received an sms with the ITC number for the s****ping of the phone. (I wrote a 2nd review detailing my experience with the Customer Service Consult)....

Vodacom absolutely disgusting!!!!!!