LACK OF PROFESSIONALISM

Absolutley disappointed with the contracts department , when I had called in I could barely hear the consultant on the phone there was a lady and a guy who were literally having a blast talking absolutely loud about personal stuff , yes once in a while you would hear the clapping probably celebrating a target reached but that was just no professional, it was as if I had called the sheebeen, I feel sorry for whoever sits next to them ,lack of prefessionalism.