LACK OF OWNERSHIP AND ABILITY TO DEAL WITH CUSTOMERS

We have been waiting since last week for the installation of our router. I called their contact centre this morning at 08h00, spoke to Hallo - who advised, that no one had taken ownership of the job and hence nothing had been done since lat week. I asked her to not just email it and hope someone does something but to follow up and follow through and revert with feedback. Guess what NOTHING! I called and spoke to Nomandla at 14h00 - who I asked to escalate it and revert in 30minutes. I then had to call back, because guess what NOTHING! I spoke to Mita, who advised that the person who can assist is Shabeer, I asked to speak to him, she put me on hold, 21minutes later she says he is not available and that Gareth will call me. I refuse to put the phone down, because it would mean I would have to wait another 21 minutes when I call back, because we know exactly what will happen when I end the call NOTHING! Just so you people at Vodacom understand, have an elderly sck mother who has just flown to Jhb to recover, at my new home. Her only form of entertainment is TV, which she is unable to enjoy, because, as your employee says NO ONE TOOK OWNERSHIP!