Lack of organization and communication - Vodacom Repairs Somerset West Mall(Outside)

<p>Dear Vodacom Repairs Somerset West,</p> <p>I'm so disappointed with the lack of organization and communication in regards to this situation.<br />As you know I dropped my Samsung Galaxy S4 for a quote on 15/FEB/17 at the old Repair center (Outside Somerset West Mall) and you guys moved to the new location at the Main Road Somerset West, so until today i can not have my property back to me.<br />On 21/FEB/17 I went to collect and it was missing 3x *****s, back cover & was lifting on the left side (see email below). Mrs Mymoema attended me and evidenced the above fact. <br />I went again to the new Somerset West store (At the Main Road) at 13:10 pm today 27/FEB/17 and Mrs Ashlyn attended me, so now they do not know where my cell phone is or if was booked in again or not. She called the technicians but no information and the system show nothing. <br />What is going on?<br />I just hope my videos and photos etc are still in the memory as I told not perform any factory reset etc, until i save it, as i just want to do the quote then make a decision after saving my data. <br />Unfortunately, this is such a disaster that i have no choice but report it so other people do not face the same situation.<br />JOB CARD# ********** 4 <br />I need my phone today.<br />Regards,<br />Manuel Pontes</p>