MK
Modiehi K
1 reviews | Active since Feb 2024
27 Feb 2024, 19:01
Lack of network connection
Lack service in terms of network/data connection, got a bad service while calling the call centre and siya one of the consultant was drunk failed to attend to my query, the shop technician failed also been back and forth with call centre and branch till one of the technician heard me properly and tried to help by lodging a complaint and the matter is yet to be attended,
Waiting for another 24 hours to lapse to see if my problem will be resolved.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
28 Feb 2024, 08:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Feb 2024, 08:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MK
Modiehi K's updateReviewer Update
28 Feb 2024, 13:28But Vodacom what is the problem with linking the network to be able to access the data because I mean the agents are just not helping regarding thorough explanations with the service lot made
The turn time is today at 15:15pm but I doubt I’ll have good news
If it’s not solved by today I’ll have to cancel the contract and go to other networks for better service
The turn time is today at 15:15pm but I doubt I’ll have good news
If it’s not solved by today I’ll have to cancel the contract and go to other networks for better service
MK
Modiehi K's update28 Feb 2024, 13:28
Reviewer Update
But Vodacom what is the problem with linking the network to be able to access the data because I mean the agents are just not helping regarding thorough explanations with the service lot made
The turn time is today at 15:15pm but I doubt I’ll have good news
If it’s not solved by today I’ll have to cancel the contract and go to other networks for better service
The turn time is today at 15:15pm but I doubt I’ll have good news
If it’s not solved by today I’ll have to cancel the contract and go to other networks for better service