Lack of loyalty

I am so disappointed in Vodacom lack of support for loyal customers. I am stranded overseas only to hear that vodacom have now recycled my phone number which is also my email address. According to customer care my phone has had no activity for 2 months. Which is true due to having had phone problems. My question now is what if I was in a coma from Covid or in icu following an accident for 2 months would my phone number also be recycled? So now I face a dilemma of coming home which is only now possible. So I go into quarantine without any means of communication with my family as my sim card now does not work. I have had this number for more than 15 years .I need to also ask why do we have to bother to rica a sim card when people like vodacom can just recall them when they feel it is necessary. Without trying to communicate their intention. So how now do I get my emails ??? As I am sure to be told my email address is already being used. Please advise soonest ?? I would like to know how this problem is going to be sorted. Dark days in South Africa not only from a virus but people who don't care about loyal pre paid customers. Or are we not what they want ??