Lack of Knowlege and poor attitude

<p>After writing this I will probably get a non personal and generic response!!!</p> <p> </p> <p>Friday the 3 June</p> <p>I was trying to find out why I couldn't buy data with my debit or credit card.</p> <p>Agent no 1: I had to repeat my self several times. I decided to ask for the manager. The agent DROPPED MY CALL!!!!!!!</p> <p>Agent No2: I immediately asked for the manager. Instead of getting the manager I was asked unrelated questions!!!! I dropped the call because of frustration!!!</p> <p>Agent No3: I was told there are no managers or supervisors. How can one of the biggest Companies in Africa have no managers on duty around the clock to run a call center!!! The agent informed me that in order to make purchases via *111# I had to register my debit card with the another department. She put me through. I got a voice prompt that said my account that is in my sisters name is not in arrears. </p> <p>Agent No4: I informed this agent what the previous colleague tried to help me with. Got A figment response that I had register my bank card with y first for cellphone banking. I ASKED AGAIN FOR THE SUPERVISOR OR MANAGER ON DUTY. I WAS INFORMED AGAIN THAT THERE WAS NO SENIOR PERSON ON DUTY!!!!</p> <p> </p> <p>TERIBLE SERVICE!!!!!!</p>