Lack of knowledge of staff!!!!!

I was supp**** with a reference number S3-8XL3J-JF5MD by Samantha Peterson on the 18th of Feb with a promise of a call back within 24 hours. Well someone phoned to tell me the issues have been forwarded to the Property Department<br> To date I have had no feedback, when i call customer service I get passed from pillar to post and no one seems to have a clue what to do or where to direct me.<br> A Vodacom Tower was put on my Mum's property around 3 to 4 years ago, the original contract that was agreed upon has gone missing and I am after a copy of this contract in order to hand it in with my Mum's estate details with ABSA as executor. My mum passed away and this is needed in order to show where the monies have come from in her bank account also I want to update the contact details on the contract as the property will now belong to me and my sister.<br> If no one gets in contact with me regarding this matter - I will rip the tower down as s**** metal as you obviously don't care about it and get MTN to replace yours with theirs.<br> Please call me before 11am in the mornings to discuss the matter further.<br> Thank you. I tried to avoid putting a complaint in but it seems the only language you understand