Lack of knowledge for Red VIP

Evening

This is again an issue with Vodacom ripping the red vip customers !!!

I took another data sim last week which as a red VIP you are allowed 5 free data sim linked to your no … why are they charging me a monthly connection fee for this ?????

The second issue is the Esim which is a separate charge from month 4 as per the e email from Vodacom . a week later I am being billed an activation fee even tho I received an email on the 30th dec mentioning no activation fee and the month charge of R 25 will be applicable form the 4th month …

How is this possible as I call the call center and as a red customer I am on the phone for over 40 minutes explaining the agent what’s needs to be done …

Unacceptable level of service and having mo knowledge of a red package