cR
chelsea R

1 reviews | Active since Dec 2015

07 Dec 2015, 13:25

Lack of Knowledge/ Bad Attitude/ Pathetic Service

I have never received such pathetic service from a group of people in my entire life. I have been coming to Canal Walk from Sunday the 29th Nov as my CellC contract ended on the 30th and I STILL have nothing.<br> I tried to do the port on the Monday of the 30th.The first time I tried,the Voda Care Store said no&told me what I was doing was wrong. So I went to the Voda Data Store.They ended up helping me but they did the port WRONG! <br> I last sms I received on the 3rd of Dec told me that I would be going onto the Vodacom network on the 4th of Dec.I went BACK TO CANAL WALK after the 4th time in a row as I thought that I would be able to get my phone at the iStore.The iStore informed me that I would go onto the Vodacom network at about 19:30&then I could get my phone. <br> Got to the iStore at about 20:00pm but STILL couldn't get my phone!<br> I then went to the Data Store&the manger informed me that EVERYTHING WAS DONE CORRECTLY as it shows all is in order on the system so he finds it weird & that he would follow up on Sat morning the 5th.<br> I go to CW AGAIN on the 5th to the iStore&they inform me that Voda DIDN'T DO THE PORT CORRECTLY AFTER ALL THIS TIME!A new port request has been done&NOW I WAIT!

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Replies (1)
Vodacom
Vodacom's reply07 Dec 2015, 14:25
Official
Hello chelsea12,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Consumer Website Team