Lack of knowledge at Vodacom

I have just had the most horrible service at a Vodacom chatz store in The Village Horizon. I wanted to purchase 2 starter packs in order to port my number as well as do a SIM swap for my other number and the agent at the store refused to Rica register the SIM cards arguing with me that it does not to be Rica registered. At the call centre they advised me to purchase the starter packs and Rica them at the store only to find that person working there refused to do so. He was a white male didn't get his name and kept on arguing and shouting at me at the store wanting to sell me a starter pack that is not registered. I have never seen such horrific service in my life ever. Not all Vodacom stores are like this but this one should honestly be out of business. They need to treat their customers with respect and equipped knowledge instead of arguing with customers that don't have proper knowledge of their products.