Lack of knowledge

Hi. I called the 082111 to obtain the puk # for a corporate sim and was sent from pillar to post. The consultants on the 082111 kept on referring me to call the *** number which is an after sales service centre and the consultant on the *** also kept on referring me to the flipping 082111 number. What the hell!? I lost an hour of work today and my money calling you from my mtn number. This is unacceptable and I will also complain with my employer about this as this is unacceptable. This shouldn't have happened if your consultants knew where to send me and value customers who keeps your doors open.