Lack of Investigation reports for Missed Managed Data Account

<p>Dear Vodacom </p> <p>I would like you to urgently address my long standing complain on the account that you handed over to Burnald Attorneys. In August 2014 I was charges R3000 rand for my 2G data account of R400. The rationale was that I exceeded my @G but on the statement I had 1.2G left and had never, ever depleted the 2G data before for past 20 months. I raised a query and your team investigated in August, November and March 2015. No investigation report were found as the investigating team in Cape Town did not find anything. I requested itemised billing report and I did not get it. I went on Hello Peter then Vodacome responded and said they do not have the investigation report can I just pay half they will settle the other amount. I refused to pay half for chargers I do not know and they cannot find the reason themselves. I am willing to pay my account if provided with the report of what happen from my side. The Attorneys only have an account letter no supporting reports of investigations conducted in this account. This account is causing lots of bad credit record for me. I would like it to be address urgently. </p> <p> </p>