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rishen.mathura rishen.mathura

1 reviews | Active since Nov 2016

10 Nov 2016, 23:23

Lack of interest or service

<p>I recently moved from MTN to Vodacom and one thing i must say is that although Vodacom has a better cell coverage, the service is pathetic. </p> <p>I signed a contract for a sim only Smart L + and the consultant assured me that i will get double minutes, so 500 minutes, 2 gig data and 500 sms. I signed the contract and got them to insert all details on the contract.</p> <p>I subsequently received a call from the agent advising that i forced them to insert details on the contract and i dont get double minutes on the + plans, only on the normal plan and he denies telling me that i will get double.</p> <p>I called the vodacom call centre over 2 weeks ago and logged a call and got a reference number (S3-G9290-OYP1) and to date i have not received a call.</p> <p>The agent from the Mall of Afica Vodacom, Moketsi, then takes leave and nobody can help me sort out the contract to provide me with the correct deal.</p> <p> </p> <p>Absoluteley pathetic service.</p>

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Replies (2)
Vodacom
Vodacom's reply11 Nov 2016, 09:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

rr
rishen.mathura rishen.mathura's update15 Nov 2016, 17:41
Reviewer Update

Guess what, still no phone call.

The lack of of service continues