1 reviews | Active since Nov 2016
Lack of interest or service
<p>I recently moved from MTN to Vodacom and one thing i must say is that although Vodacom has a better cell coverage, the service is pathetic. </p> <p>I signed a contract for a sim only Smart L + and the consultant assured me that i will get double minutes, so 500 minutes, 2 gig data and 500 sms. I signed the contract and got them to insert all details on the contract.</p> <p>I subsequently received a call from the agent advising that i forced them to insert details on the contract and i dont get double minutes on the + plans, only on the normal plan and he denies telling me that i will get double.</p> <p>I called the vodacom call centre over 2 weeks ago and logged a call and got a reference number (S3-G9290-OYP1) and to date i have not received a call.</p> <p>The agent from the Mall of Afica Vodacom, Moketsi, then takes leave and nobody can help me sort out the contract to provide me with the correct deal.</p> <p> </p> <p>Absoluteley pathetic service.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Guess what, still no phone call.
The lack of of service continues
Guess what, still no phone call.
The lack of of service continues
