1 reviews | Active since Apr 2018
Lack of information/false adverti*****t
I went to Vodacom Atteridgeville,25 March 2018 to upgrade my contract. Stella assistant me and I was told they dnt have stock they will call me when they receive stock,on the 27th I received a call telling they got stock I went to collect on the 29th only to be told they made a mistake it’s was not my device that they received no apology what so ever. On the 3rd April I received a call again telling they now have my device, I went on the 6th to collect it the contract was for 10gig for R229 . Then on 10th April received a call from a different sale person telling me the contract I took it’s suppose to be R299 because when I signed the contract on April and the R229 was a March special and I was told to return the device if am not willing to pay the new price. The information was not communicated to be when I went signed. What happen to consumers right, Vodacom stuff need to be taken to training.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
