Lack of information and customer car

Good day My name is Unathi Mashinini I have an account no …. With Vodacom, On the 8 of February 2024 I took up an additional contract VODACOM FOURWAYS MALL that offered a a phone and a tablet The phone being a Samsung 24 ultra and I took an tablet also a Samsung I then signed the contract and was offered insurance of which I accepted. On the 06 May 2024 the tablet was lost and I did all the necessary then I was advised to go to the store I went on Saturday the 11 of may 2024 and the person assisting me told me I could go and he would call me on Monday he will submit the claim, I waited till Wednesday the 15th of may and went to the store to find no claim was done, absolutely nothing was done, so I had to start afresh assisted by a lady (phumzile Maseko) who told me that the tablet was not insured and the phone is…….I asked for clarity as I know I had agreed to the insurance and she said under the supervision of (Sabelo Radebe ) that there was no insurance on the tablet I requested for the gentleman who had assisted with the contract (Qhawe Maseko) and he was too busy and needed me to wait so I eventually let, I called the contact centre who advised the was nothing they could do and that the store was the only place I could get assistance if they wanted to. I signed a contract and took up insurance I was not advised there needed to be separate insurance for the devices I got on one contract. I need to submit a claim for the lost devise and some duties of my livelihood depend on the