lack of information and bad attitudes

i called to make a payment arrangement for a cellphone arrears contract but this people are so rude they will to put your name on ITC but if i'm willing to pay they drop calls and attitudes trouble so if someone can contact me to make an arrangement then we can proceed but if i must go throw the abuse of your reps then i will refuse so please someone with respect and management needs to call to assist or we need to take this a little further then hello peter.