Lack of Information

<p>As per normal l was due for my UPGRADE on my cell phone contract. </p> <p>Voda world contacted me and made it sound so easy.</p> <p>Normally l go into the store to do my upgrade. </p> <p>This was less hassle and I was told the new phone gets delivered to my door step.</p> <p>Everything will remain exactly the same. </p> <p>Boy was l in for a surprise. </p> <p>I'm a 76year old lady on pension and I certainly did not need a new number or 2 cell phone lines. </p> <p>I just wanted the same contract and basics in place as before. </p> <p>I was misinformed as I was told that all I'm doing is a upgrade which in actual fact meant a new number and contract. </p> <p>I wanted to keep my existing number as I've had it for years and the package l was on works perfectly for my needs. </p> <p>When I received my new phone l had all my info transferred so that I could keep my existing number. </p> <p>When my cell phone bill was R1200 l started asking questions as it has never been more than R300. </p> <p>6 phone calls later and a week of getting a different story every time I call l have now found out that I am liable for 2 cell phone lines that's why my bill is so high. </p> <p>I did not agree to a new line only an upgrade. </p> <p>At 76 years old l cannot afford this type of expense nor do I have the means to pay these bills. </p> <p>Nobody can help me solve this problem. </p> <p>I need to resolve it urgently. </p> <p> </p> <p>Denise Muller </p> <p> </p> <p> </p>