Lack of information

I am a new customer to Vodacom, after moving over as I had heard only good things about them as a service provider.<br> <br> When I took out my contract no-one at the Blue Route mall mentioned that I needed to activate Caller ID in order to see who is phoning me. After calling the Call centre on Saturday 22 August 2015, the lady said it would be activated - NO mention was made of any costs.<br> <br> Today, it still isn't activated - so I called again only to be told that yes it can be activated at a charge of R9,50 EVERY MONTH. This is ridiculous, why should a paying customer PAY MORE just to see who is calling them. I have never had to pay for this on any other network!!! What an absolute cheek!! <br> <br> I think it highly unprofessional to be told by one lady at the call centre that it's been activated (no mention of any fee) and then now I have to pay an additional fee. I understand a once off fee to activate it, but monthly??? It seems Vodacom is just a money making scheme...