Lack of help and feedback

<p>Last Monday I lodged a query on my data contract line because when I checked on my online profile it should that my 2gb monthly allocation was in fact allocated and that I was actually only allocated 690mb. I was given the reference 1- ********** 884 and was told I would get feedback in 24-48 hours. I did not receive any response and so this Monday 10/10/16 I was told by the consultant that it'll take 7-14 working days for my query to be resolved but that someone would still contact me the next day which still didn't happen as I called myself and was told by the supervisor Nkululekho Mahlaba that my query will still take 7-14 working days and there is nothing she can do. How do 2 consultants at the same institution give me 2 totally different answers. Where is my data???? You people are a bunch of ******* and if I didn't check myself I wouldn't have noticed that my data isn't even being allocated. I have these contracts for work purposes yet you couldn't care less as long as your bill is paid.</p>