LACK OF GOOD WORK ETHICS

Last months full amount debit order was returned back into my account and I then contacted Vodacom wanting to understand why that had transpired. The consultant advised me that it had return unpaid, but I still did not understand because the full amount had gone out of my account then returned back into my account.

I had requested for an email address to send through my statement once I had received it and I actioned that on the 17th June 2021, but I did not receive any feedback in that regard to date.

Some very rude and unprofessional lady called me yesterday. She was extremely rude towards me, to an extent where I told her that you seem to be up for war, because she was very dismissive and sound very irritated. I was so ****ed by her bad attitude and told her that I will sort out my account month end, and her response was okay or bye. To my surprise this morning, I woke to a message informing me that my phone has been blocked. I then called Vodacom and they advised me that there is nothing that they can do, I should just pay my account or contact accounts tomorrow at 09:00 for assistance.

I have been utilizing their services for years and I have not encountered such. My account has been in arrears before and this has never happened. I am very adamant that the lady that called me yesterday is the one who gave instructions to block my phone without notifying me of such actions.

There are two numbers linked to my account and my mother bought minutes this morning which will all go to waste.

Last year in August 2020, I cancelled one number's insurance, but they went on and made deductions in my account for 3 months if not 4 months in succession, till today they have not reimbursed me after making several calls to them on this matter. But funny enough they are so quick to block our phones without informing me, and claim that they provide good customer service.

We run a laundry business and most of bookings are done through phone calls. We are now going to lose out on money because our numbers have blocked without our consent, because of a bitter woman who has her personal matters that she now wants to take them out on a customer. Ohhhh, wow, I am so disappointed in Vodacom. This signifies lack of good work ethics.