lack of feedback on being treated unfairly

I was contacted last week by a team that requested personal information to rectify the invalid decline. My bank statement and my credit report. I am yet to receive feedback. The 600GB offer is now done and I am left wondering 'what next?' no turn around time was given, no expectation was created. I expressed the urgency of my time wasted and I am left waiting about the case below.

I app**** for a black friday wifi special 600GB at 299 for 36 months and was told it was declined because my account is in arrears, all at Springs Mall- a review was done and was told i need to earn 56000 to get it reviewed.. My account has never been in arrears. I called the called the call centre to place my order and was told i need to wait 3 months. The call centre informs me that a lady blacklisted and barred my profile and not the handset for number ********** with reflects as though I am a non payer. My daughter lost her phone in October and I called in on the 9th of November. I requested for the blacklisting OF THE HANDSET and she suggested the barring of call so no outgoing calls can be made. I now am embarrassed when I walk into a vodacom store confidently to get a new wifi line. I have been with you since 2007 (082- THAT NUMBER SHOULD SHOW YOU THIS) and now this ******* when I walk into a store. I want this rectified and I want to be able to apply at my convenience. I want the wifi package for 600GB at 299 as it is due to me and whether past this black friday period- YOU HAVE EMBARRASSED ME A DELAYED MY APPLICATION FIX THIS VODACOM- I EXPECT A RESOLUTION BY THE END OF THE WEEK