GN
Geoffrey N
1 reviews | Active since Dec 2011
24 Feb 2021, 14:32
Lack of feedback is bad
I recently upgraded my contract via their online portal. The usability of their side is not good, so I decided to call. After speaking to two consultants, confirming the device I wanted was in stock, I almost immediately after, completing everything, get a SMS stating my desired device is out of stock. I contacted them again and got informed the device is expected by the 22nd of Feb. 22nd came and went with no feedback. I called them and got informed the expected date has moved to the 1st of March.
At no point has Vodacom contacted me to at least put me at ease, about the waiting or give me an update. Also did not get any feedback or update about further delays. By the time I finally get my device, it would have been almost a month since I upgraded. Not cool or good customer service
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
25 Feb 2021, 07:26Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Feb 2021, 07:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
GN
Geoffrey N's updateReviewer Update
25 Feb 2021, 11:47I have yet to be contacted by any one from Vodacom...
Once again I have had to follow up and even the agents helping are becoming rude and less helpful.
Apparently you have received stock, but it is just sitting there. I can literally walk to your premises to collect, but even with that you can or won't assist. I have no idea why I am wasting money paying for your services, when you are not delivering
Once again I have had to follow up and even the agents helping are becoming rude and less helpful.
Apparently you have received stock, but it is just sitting there. I can literally walk to your premises to collect, but even with that you can or won't assist. I have no idea why I am wasting money paying for your services, when you are not delivering
GN
Geoffrey N's update25 Feb 2021, 11:47
Reviewer Update
I have yet to be contacted by any one from Vodacom...
Once again I have had to follow up and even the agents helping are becoming rude and less helpful.
Apparently you have received stock, but it is just sitting there. I can literally walk to your premises to collect, but even with that you can or won't assist. I have no idea why I am wasting money paying for your services, when you are not delivering
Once again I have had to follow up and even the agents helping are becoming rude and less helpful.
Apparently you have received stock, but it is just sitting there. I can literally walk to your premises to collect, but even with that you can or won't assist. I have no idea why I am wasting money paying for your services, when you are not delivering
GN
Geoffrey N's updateReviewer Update
26 Feb 2021, 11:24And still no feedback, except for the follow ups that I have done. You are quick to complain if payments are missed or any fault of your customers but you take no accountability for your lack of service delivery, not getting back to customers, your abysmal service in general. Why do customers have to jump through hoops to spend money with you? why is it perfectly fine for you to not contact customers or fix problems, but I should pay for this kind of service ?
I am at the point where I would like to rather cancel my business with you as well as pursue legal action. My contract with you is for services rendered, you are in breach of this contract
I am at the point where I would like to rather cancel my business with you as well as pursue legal action. My contract with you is for services rendered, you are in breach of this contract
GN
Geoffrey N's update26 Feb 2021, 11:24
Reviewer Update
And still no feedback, except for the follow ups that I have done. You are quick to complain if payments are missed or any fault of your customers but you take no accountability for your lack of service delivery, not getting back to customers, your abysmal service in general. Why do customers have to jump through hoops to spend money with you? why is it perfectly fine for you to not contact customers or fix problems, but I should pay for this kind of service ?
I am at the point where I would like to rather cancel my business with you as well as pursue legal action. My contract with you is for services rendered, you are in breach of this contract
I am at the point where I would like to rather cancel my business with you as well as pursue legal action. My contract with you is for services rendered, you are in breach of this contract
GN
Geoffrey N's updateReviewer Update
01 Mar 2021, 08:10Your incompetence is infuriating!!!! You are now sending my delivery to my home address and not my work address as stated and requested numerous time, while processing my order!!
I have to take time of work to collect my order. Is Vodacom going to compensate me for this????
And all the inconvenience caused due to your lack of BASIC service????!!!!!
I have to take time of work to collect my order. Is Vodacom going to compensate me for this????
And all the inconvenience caused due to your lack of BASIC service????!!!!!
GN
Geoffrey N's update01 Mar 2021, 08:10
Reviewer Update
Your incompetence is infuriating!!!! You are now sending my delivery to my home address and not my work address as stated and requested numerous time, while processing my order!!
I have to take time of work to collect my order. Is Vodacom going to compensate me for this????
And all the inconvenience caused due to your lack of BASIC service????!!!!!
I have to take time of work to collect my order. Is Vodacom going to compensate me for this????
And all the inconvenience caused due to your lack of BASIC service????!!!!!