HJ
Herman J

1 reviews | Active since Sept 2012

22 Nov 2016, 13:28

Lack of feedback and promises not kept

<p>I posted a complaint HP on 17 November regarding lack of feedback and promises not kept to which Vodacom responded the same day stating that somebody would contact me. To date nobody has contacted me so I can reiterate my issue - NO FEEDBACK AND PROMISES NOT KEPT! This is totally unacceptable! I've been a loyal customer for many years and this is the service I get...pathetic to say the least!</p>

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Replies (1)
Vodacom
Vodacom's reply22 Nov 2016, 13:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team