Lack of feedback

I contacted Vodacom on 22 November 2021 to apply for Fibre to the home. I have not received any feedback from them to date. I have since been calling and I get informed that the gentleman who assisted me with the sale (Sandile) will get back to me. I have been informed that my order is on a partially opened status - not sure what that means. This morning at 9am, I asked for a team leader - needless to say, I have not received any call or feedback from Vodacom. I need to know what is happening with this application, please.