1 reviews | Active since Jun 2016
Lack of feedback
<p>I logged two calls with Vodacom in connection with ******* charges to my account. They promised a 7 day response. It has now been 3 weeks and I am still waiting for an answer. After I phone again and again, they promised feedback, but I am still waiting. It is totally unacceptable that a Company the size of Vodacom just ignores customers and does not resolve queries in 3 weeks, especially when it involves costs that are *******ly charged and could result in over recovery from a persons bank account.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
As discussed last week, we are busy drawing the reports for the out of bundle data charges and will assist with a gesture of goodwill for the credit charges. We can confirm that all charges are correct. Once all the reports are received, I will send them to you via email.
Please accept my apology for the delay in this regard. I have requested that the Accounts Team keep your lines open as we are busy with an investigation.
Kind regards
Vodacom Consumer Website Team
Dear Client
As discussed last week, we are busy drawing the reports for the out of bundle data charges and will assist with a gesture of goodwill for the credit charges. We can confirm that all charges are correct. Once all the reports are received, I will send them to you via email.
Please accept my apology for the delay in this regard. I have requested that the Accounts Team keep your lines open as we are busy with an investigation.
Kind regards
Vodacom Consumer Website Team