Lack of feedback

This is the third complaint I'm logging with regards to the insurance refund that's due to me. I haven't received feedback since the last complaint, the complaints teams never called me as promised. I constantly have to call in every time for feedback. The call center agents are ***** as well, no response to multiple emails sent to Thuto. Patricia **** as well about calling back with feedback. The person managing your Twitter account **** as well they promised feedback 6 days ago, yesterday your protea glen branch couldn't assist they told me to call the insurance line. What does one need to do to get you guys to do your job? I don't want anything to do Vodacom, I'm even going to port. Your service is disgusting nxa!