Lack of explanation

After my contract ended with vodacom I changed my line to prepaid. I asked to still keep my insurance with vodacom and the consultant at the call Centre notified me that the only debit order that will go off is for the insurance. Now that I make a claim I am notified that my insurance was cancelled by vodacom and they cannot help me. Nothing was explained to me when I switched over to prepaid, was just told that only the debit order would go off. Luckily I made the call to initially cancel on my work phone and that call was recorderd on my side as well. I am highly disappointed and wont be using Vodacom again!