Lack of empathy from Vodacom

Shame on you Vodacom, shame on you. I called in April advising the agent that I had been evacuated due to the floods in KZN and wanted my internet account to be put on hold. The agent advised me that this was not done and I insisted that this be escalated. A few weeks later I received a call advising me that I was successful in my request, but then received a letter denying my request. I have been a loyal supporter of Vodacom since 1994, first with corporate and since 2014 as a private client since my retirement. We were severely affected by the floods and we’re evacuated on 11th April 2022 with no access to our home, there is no electricity or water and we have no idea when we will be able to return. These are extreme, unprecedented circumstances but yet Vodacom are not even willing to entertain my request, shame on you!!