Lack of efficiency and *****

Hi

I have been a customer to Vodacom for quite sometime. earlier on this year, i upgraded my device as per usual every 2 years. now everybody knows you cannot upgrade unless your finances are upto date. I take out my new device and obviously sign that my new contract debit will be R759. after picking up my device from the Istore, i then go to Vodacom to see if they had changed my banking details to the account where my salary goes into as i had e-mailed them this several days earlier.

The gentleman then confirms that my standard bank account has changed to FNB as per my request and i continue with my day.

The following month i see a debit for R1500 and obviously now i am shocked because my debit is R759. So i e-mail to query but get no response. a few weeks later, i get a call from Vodacom saying I am arrears. i then explain to the lady that cannot be possible because they confirmed for me at Vodacom, and they tried to debit before, she then tells me she will put my Query through and "GET BACK TO ME", BUT SHE DIDN'T!!!

A Month Later i get a call from a different letter saying the same thing and i explain to her all over again what my issue is, and that i will not and cannot pay for interest for something that Vodacom said they already have, she then tells me she understands and will fix it. and then she says " I WILL GET BACK TO YOU" BUT SHE DIDN'T.

That was almost 5 weeks ago, now I am getting debt letters and no one has come back to me with feedback, i have e-mails or correspondence and call reference numbers. this is absolutely ridiculous and poor service from Vodacom.